February 2026 Volume 8

OPERATIONS & MANAGEMENT

Consider Tech Tools From a technical standpoint, consider tools that make security easier. One example is a password manager. Employees only need to remember one password for access, and the password manager automatically injects the unique and complex username and password at sign-in for each application. No more hesitating to change a password or using sticky notes. Encourage Double-Checking If an employee gets an email with an unusual request from an executive, would they feel comfortable picking up the phone to confirm it? Encouraging this phone call could save your company money and embarrassment. Avoid Blaming Foster an environment where your team can be comfortable reporting a potential risk, including an errant click. The sooner you know, the sooner you can begin to mitigate the problem. Explain the Risks Many employees don’t realize that a serious breach could shut down the business or cost them their paycheck. Understanding what’s really at stake in a breach can help employees understand the importance of cybersecurity. Acknowledge Fatigue As you’re developing a culture that encourages everyone to take responsibility for cybersecurity, occasionally acknowledge that security can be tiring. It’s true.

Recognize Your IT Department Your IT team is not immune from cybersecurity fatigue (we deal with it at CRU Solutions). They live cybersecurity all day, every day, and might appreciate an occasional shout-out. Cybersecurity fatigue is real. Every new security layer can be perceived as another barrier to serving customers or taking care of employees. Or it can be viewed as one of the best ways to ensure the company’s work will continue.

Jim Kerr is President of CRU Solutions, a leading Cleveland-based managed IT services firm he founded in 1982. CRU Solutions has been serving the team at FIA for over 10 years. Find us on LinkedIn, YouTube, Facebook, Instagram and X, or at www.crusolutions.com. Email: jim.kerr@crusolutions.com

2026 FIA SAFETY CONFERENCE September 15-17, 2026 Tri-C Corporate College Cleveland, OH

Call for Papers Now Open! Contact Tricia Abruzzino for more information tricia@forging.org

FIA MAGAZINE | FEBRUARY 2026 45